Shipping & Returns

At BLUO, we want your shopping experience to be simple, smooth, and trustworthy. This Shipping & Returns page explains how we process orders, deliver our blue light blocking glasses, and handle returns or exchanges. Please read this policy carefully before placing your order.

Shipping Policy

BLUO aims to deliver your order safely and as quickly as possible. Once you place an order on our website, our team starts processing it and preparing your blue light blocking glasses for shipment.

We carefully check and pack each order before handing it over to the courier service. Our goal is to make sure your product reaches you in good condition and with proper packaging.

Order Processing Time

After your order is placed, it usually takes some time for our team to confirm, prepare, and pack your order. Most orders are processed within 24 to 48 hours.

Orders placed on weekends, public holidays, or during sale periods may take slightly longer to process. During high-demand days, courier delays may also happen, but we always try our best to dispatch orders as soon as possible.

Delivery Time

Delivery time depends on your city, address, courier service, and overall order volume. In most cases, delivery can take a few working days after dispatch.

For major cities, delivery is usually faster. For remote areas or smaller towns, delivery may take a little longer. Weather conditions, public holidays, strikes, or courier issues may also affect delivery time.

BLUO is not responsible for delays caused by courier services, incorrect addresses, natural events, or situations outside our control. However, we will always try to support you and help you track your order.

Delivery Information

Please make sure your delivery information is correct before placing your order. This includes your full name, phone number, complete address, city, and any nearby landmark if needed.

If your address or phone number is incorrect, the courier may not be able to deliver your order. In such cases, BLUO will not be responsible for failed delivery or delay.

If you notice a mistake in your shipping details after placing the order, please contact us as soon as possible so we can try to update your information before dispatch.

Cash on Delivery

If Cash on Delivery is available on our website, please keep the correct amount ready when the courier arrives.

Please make sure you or someone trusted is available to receive the parcel. If the courier attempts delivery multiple times and the order is not received, the parcel may be returned to us.

Repeated failed deliveries may affect your ability to place future Cash on Delivery orders.

Order Tracking

Once your order is shipped, you may receive tracking details through email, SMS, WhatsApp, or any other contact method used by BLUO.

Tracking updates depend on the courier company. Sometimes tracking information may take a few hours to update after dispatch.

If you do not receive tracking details or need help checking your order status, you can contact our support team.

Damaged or Incorrect Products

We carefully check every order before dispatch, but if you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving your parcel.

To help us solve the issue quickly, please provide:

Your order number

Your full name

Clear pictures or video of the product

Clear pictures of the packaging

A short explanation of the issue

Once we review the details, we will guide you about the next step.

Return Policy

BLUO accepts returns only in limited cases. Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.

The product must be unused, unworn, and in its original packaging. The glasses, case, cloth, box, and any included accessories must be returned in the same condition in which they were received.

We cannot accept returns if the product has been used, scratched, broken, bent, damaged, or handled carelessly after delivery.

Exchange Policy

If you receive the wrong product or a damaged item, we may offer an exchange after checking your complaint.

The exchange request must be made within 24 hours of delivery. Requests made after this time may not be accepted.

The product must be unused and returned with its original packaging and accessories. If the returned product does not meet our return conditions, the exchange may be rejected.

No Return for Change of Mind

We do not accept returns or refunds if you change your mind after receiving the product.

Please read the product details, check the pictures, and confirm your order before placing it. Color, size, shape, and style should be checked carefully before completing your purchase.

Color and Display Difference

Product colors may look slightly different in real life because of lighting, camera quality, editing, screen brightness, or device display settings.

We try our best to show BLUO glasses as accurately as possible, but small color differences are normal and will not be considered a product defect.

Product Condition

BLUO blue light blocking glasses are carefully packed before shipping. After receiving your order, please handle the glasses with care.

We do not accept returns or exchanges for damage caused by:

Dropping the glasses

Bending the frame

Scratching the lenses

Cleaning with harsh chemicals

Keeping the glasses under heavy pressure

Damage caused by heat, water, or rough use

Personal misuse or careless handling

Please keep your BLUO glasses in a safe case when not in use.

Return Shipping

If the return or exchange is approved because of a damaged, defective, or incorrect product, our support team will guide you about the return shipping process.

In some cases, the customer may need to send the product back first so our team can inspect it.

If the issue is confirmed from our side, we may replace the product or provide a suitable solution.

Refund Policy

Refunds are only provided in special cases after approval from BLUO.

If a refund is approved, the refund method and time may depend on your payment method and bank processing time.

Shipping charges, delivery fees, or service charges may not be refundable unless the issue was caused by BLUO.

Refused Deliveries

If a customer refuses to receive the parcel without a valid reason, the order may be returned to us by the courier.

In such cases, BLUO may not accept future Cash on Delivery orders from the same customer.

If you no longer want the order, please contact us before dispatch instead of refusing the parcel at the door.

Unavailable Customer

If the courier cannot contact you or you are unavailable at the delivery address, delivery may be delayed or the parcel may be returned.

Please keep your phone active after placing an order and respond to courier calls or messages.

BLUO is not responsible for failed delivery caused by an unavailable customer, wrong phone number, or incomplete address.

Sale and Discounted Items

Items purchased during a sale, discount offer, clearance offer, or special promotion may not be eligible for return or refund unless they are damaged, defective, or incorrect at the time of delivery.

Please check sale product details carefully before ordering.

How to Request a Return or Exchange

To request a return or exchange, contact BLUO support within 24 hours of receiving your order.

Please send:

Order number

Name used on the order

Phone number

Pictures or video of the issue

Reason for return or exchange

Our team will review your request and respond with the next steps.

Important Note

Please do not send any product back without contacting BLUO first. Returns sent without approval may not be accepted.

All return and exchange decisions are made after checking the product condition, complaint details, and proof shared by the customer.

Contact Us

For shipping questions, delivery updates, returns, exchanges, or order support, please contact us through our official support channel.

BLUO
Blue Light Blocking Glasses
Support: [Add your email or WhatsApp number here]