Refund policy
Return & Refund Policy
We have a 30-day return policy. This means you can request a return within 30 days after receiving your order.
To be eligible for a return, the item must be:
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Unused and in the same condition as received
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In its original packaging
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With proof of purchase or order details
To start a return, please contact us at:
Please do not send the item back without contacting us first. Returns sent without approval may not be accepted.
Damaged, Defective, or Wrong Items
Please check your order when you receive it. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at bluopakistan@gmail.com with your order details and photos/videos of the issue.
We will review the issue and help resolve it.
Non-Returnable Items
We do not accept returns for:
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Used items
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Items damaged after delivery due to customer use
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Items without original packaging
Exchanges
If you want to exchange an item, please contact us first. Once your return is approved, we will guide you on the exchange process.
Refunds
Once we receive and inspect your returned item, we will let you know if your refund is approved.
If approved, your refund will be processed through the original payment method where possible. Refund processing time may vary depending on your bank, payment provider, or courier/payment service.
For any return or refund questions, contact us at: